Terms of service

                               

Last updated: Last Month

Welcome to Ondrielle. These Terms of Service (“Terms”) govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you should not access or use our website.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country or state of residence, or that you have obtained permission from a parent or legal guardian to use this website.

You may not use our products for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using our services.

You must not transmit viruses, malware, or any code of a destructive nature.

Violation of these Terms may result in the immediate termination of your access to our services.

2. General Conditions

We reserve the right to refuse service to anyone at any time for any reason.

You understand that, except for payment information, your content may be transferred over various networks and adapted to meet technical requirements.

All payment information is securely encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our prior written permission.

3. Accuracy of Information

We strive to ensure that all information displayed on our website is accurate and up to date.

However, we cannot guarantee that all descriptions, pricing, images, or other content are always complete, accurate, or current.

The information provided on this website is for general information purposes only and should not be solely relied upon when making purchasing decisions.

4. Product Information & Pricing

All prices are displayed in the currency shown at checkout and are subject to change without prior notice.

We reserve the right to modify or discontinue any product without notice.

While we make every effort to display product colors accurately, actual colors may vary depending on your screen or device.

As a clothing brand, slight differences in color, texture, sizing, or appearance may occur due to photography, lighting, or manufacturing processes.

5. Orders

We reserve the right to refuse, cancel, or limit any order at our sole discretion.

This includes orders that appear to be fraudulent, unauthorized, or intended for resale.

If we modify or cancel your order, we will attempt to notify you using the email address provided during checkout.

You agree to provide accurate and complete billing, shipping, and payment information when placing an order.

6. Shipping

Shipping times shown on our website are estimates only.

Delivery times may vary depending on your country, customs procedures, weather conditions, holidays, or courier delays.

Ondrielle is not responsible for delays caused by shipping carriers, customs authorities, or events beyond our control.

Customers are responsible for providing the correct shipping address.

Orders returned due to an incorrect or incomplete address may require additional shipping charges.

7. Returns & Refunds

Returns and refunds are governed by our separate Refund Policy, which forms part of these Terms of Service.

By placing an order, you acknowledge that you have read and accepted our Refund Policy.

8. Third-Party Services

Certain services available through our website may be provided by third-party providers, including payment processors, shipping companies, analytics providers, and Shopify applications.

We are not responsible for the policies, practices, or content of third-party websites or services.

We encourage you to review their respective terms and privacy policies.

9. User Comments & Submissions

If you submit reviews, suggestions, comments, photos, testimonials, or other materials to Ondrielle, you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, publish, and display such content for marketing and business purposes.

You confirm that any content you submit:

  • belongs to you or you have permission to use it;
  • does not infringe the rights of others;
  • does not contain unlawful, offensive, abusive, or misleading material.

We reserve the right to remove any content at our sole discretion.

10. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website, you consent to the collection and processing of your information in accordance with that policy.

11. Errors, Inaccuracies & Omissions

Occasionally, there may be information on our website containing typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping costs, transit times, or availability.

We reserve the right to correct any errors, update information, or cancel orders if any information is inaccurate at any time without prior notice, including after an order has been placed.

12. Prohibited Uses

You agree not to use our website or services:

  • for any unlawful purpose;
  • to violate any applicable laws or regulations;
  • to infringe upon our intellectual property rights or those of others;
  • to upload viruses or malicious code;
  • to collect personal information from other users;
  • to send spam or fraudulent communications;
  • to interfere with the security or operation of the website.

Violation of these Terms may result in immediate termination of your access to our services.

13. Intellectual Property

All content available on the Ondrielle website, including but not limited to:

  • logos
  • branding
  • product images
  • graphics
  • text
  • videos
  • website design
  • product descriptions

is the exclusive property of Ondrielle or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

14. Disclaimer of Warranties

Our website and all products and services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by law, Ondrielle makes no warranties, express or implied, regarding:

  • uninterrupted availability of the website;
  • accuracy of information;
  • uninterrupted or error-free service;
  • suitability of products for any particular purpose.

Your use of the website is entirely at your own risk.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Ondrielle shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • the use or inability to use our website;
  • delays in shipping;
  • lost profits;
  • business interruption;
  • data loss;
  • product availability;
  • technical errors.

Our total liability for any claim relating to a purchase shall never exceed the amount paid by the customer for that order.

16. Indemnification

You agree to indemnify, defend, and hold harmless Ondrielle, its owners, affiliates, employees, contractors, service providers, and partners from any claim, liability, damages, losses, or expenses arising from your breach of these Terms or your misuse of our website.

17. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

18. Termination

These Terms remain effective unless terminated by either you or Ondrielle.

We reserve the right to suspend or terminate access to our website without prior notice if we believe you have violated these Terms.

Any obligations incurred before termination shall survive termination where required by law.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Ondrielle regarding your use of our website and supersede any prior agreements or communications.

20. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Ondrielle operates, without regard to conflict of law principles.

21. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on this website.

Your continued use of the website after any changes constitutes your acceptance of the updated Terms.

22. SMS & Marketing Communications

If you choose to subscribe to SMS or marketing communications, you agree to receive recurring promotional messages, order updates, abandoned cart reminders, and other transactional communications.

Message frequency may vary.

Consent is not a condition of purchase.

You may unsubscribe at any time by following the instructions included in our communications.

Standard message and data rates may apply depending on your mobile carrier.

23. Contact Information

If you have any questions regarding these Terms of Service, please contact us at:

Email: contact@ondrielle.com